Thank you for visiting our online store. If you have any questions about our scented candles, home fragrance products, orders, delivery, payments, returns, or services, our customer support team is happy to assist you.
- Company Information
1.1 Company Name:
AL-JANNAH ENTERPRISE LTD
1.2 Registered Address:
28 Station Road, South Norwood, London, England, SE25 5AG
1.3 Website:
al-jannah.shop
- Contact Details
2.1 Email:
info@al-jannah.shop
2.2 Telephone:
+44 7972 860859
- Customer Support
3.1 We aim to respond to email enquiries within 1–2 business days.
3.2 Our team is available to assist with product enquiries, wholesale and retail orders, order updates, payment questions, delivery information, returns, refunds, and after-sales support relating exclusively to scented candles and home fragrance products.
3.3 Customers purchasing our products for delivery within the United Kingdom and eligible international destinations are welcome to contact us, subject to applicable regulations and delivery availability.
- Business Correspondence
4.1 Please include your order number when contacting us about an existing purchase so that we can identify your order and provide appropriate assistance.
4.2 Customers must contact us before returning any product so that the appropriate return instructions and procedures can be provided.
4.3 For wholesale enquiries, please include the scented candles or home fragrance products you are interested in, the estimated order quantities, and any relevant delivery requirements.
4.4 For payment, delivery, or refund enquiries, please provide the relevant order details and a clear description of your question so that it can be reviewed efficiently.
- Our Commitment
5.1 We are committed to providing prompt, professional, and courteous customer service.
5.2 Customer feedback is always welcome and helps us improve our products and services.
5.3 We aim to handle enquiries fairly and efficiently and to provide clear information about product details, pricing, payment procedures, delivery arrangements, returns, and refunds.
For assistance, please contact us using the email address or telephone number provided above.