1. Orders
1.1 How do I place an order?
Select your preferred scented candles or home fragrance products, add them to your cart, proceed to checkout, and follow the payment instructions.
1.2 Are wholesale orders available?
Yes. Wholesale and retail purchasing options are available, subject to product availability and applicable order requirements.
2. Payments
2.1 Which payment methods are accepted?
Available methods may include credit cards, debit cards,bank transfers, and other options displayed during checkout.
3. Shipping
3.1 Where do you deliver?
Delivery is available throughout the United Kingdom and to selected international destinations, subject to carrier availability and local regulations.
3.2 How long does delivery take?
Orders are normally dispatched within 1–3 business days after payment confirmation. UK delivery generally takes 3–7 business days after dispatch. International delivery times vary.
3.3 How much does shipping cost?
Shipping charges are calculated during checkout according to the destination and order requirements.
4. Returns and Refunds
4.1 Can I return my purchase?
Eligible returns may be requested within 30 calendar days of delivery, subject to the Refund and Return Policy and applicable law.
4.2 When will I receive my refund?
Approved refunds are normally processed within approximately 3 business days after inspection and approval. Bank and payment provider processing times may vary.
5. Product Information and Safety
5.1 How should scented candles be used?
Follow all product instructions and safety warnings. Never leave a burning candle unattended, and keep it away from children, pets, and flammable materials.
5.2 Why might a product look slightly different from its online image?
Lighting, screen settings, and minor packaging variations may affect appearance. Statutory rights relating to faulty or misdescribed products remain unaffected.
6. Customer Support
6.1 How can I request assistance?
Use the contact options provided in the website’s contact section.
6.2 What information should I provide?
Include your order number and a clear description of your enquiry to help us respond efficiently.