1. Order Processing
1.1 Orders are normally processed and dispatched within 1–3 business days after payment confirmation.
1.2 Orders placed on weekends or public holidays are normally processed on the next business day.
2. Delivery Destinations
2.1 Delivery is available throughout the United Kingdom and to selected international destinations.
2.2 Delivery availability depends on local regulations, carrier services, and destination requirements.
3. Delivery Services
3.1 Deliveries may be handled by Royal Mail, DPD, DHL, UPS, FedEx, Parcelforce Worldwide, EVRi, or other suitable logistics providers.
3.2 Available delivery services depend on the destination, package requirements, and carrier availability.
4. Estimated Delivery Times
4.1 Estimated UK delivery is generally 3–7 business days after dispatch.
4.2 International delivery times vary according to destination, customs clearance, and local delivery services.
4.3 Delivery times are estimates and may be affected by weather, public holidays, customs inspections, or carrier delays.
5. Shipping Charges
5.1 Shipping charges are calculated during checkout based on the destination and order requirements.
5.2 International customers may be responsible for import duties, taxes, VAT, customs clearance fees, or other charges imposed by local authorities unless otherwise stated.
6. Delivery Requirements
6.1 Customers must provide accurate delivery information.
6.2 Customers should inspect their order upon arrival and report any visible damage, missing products, or incorrect items as soon as reasonably possible.
6.3 Customers should follow any tracking or delivery instructions provided by the carrier.
7. Delays and Delivery Issues
7.1 Delivery may be delayed by circumstances beyond reasonable control, including severe weather, customs procedures, or transportation disruptions.
7.2 Customers experiencing delays or delivery problems should contact customer support and provide their order number and relevant details.
7.3 Lost, damaged, or incorrectly delivered orders will be reviewed and handled in accordance with applicable law and the relevant returns policy.
8. International Shipping
8.1 International shipments are subject to the import rules and customs procedures of the destination country.
8.2 Customers are responsible for checking applicable import restrictions and charges before placing an international order.
9. Shipping Enquiries
9.1 For questions about dispatch, tracking, delivery estimates, or shipping charges, customers should use the contact options provided in the website’s contact section.