1. Acceptance
1.1 By using the website, you agree to these Terms and Conditions.
1.2 If you do not agree, you should discontinue using the website.
2. Products and Sales
2.1 The website specialises exclusively in the wholesale and retail sale of scented candles and home fragrance products.
2.2 Product descriptions, images, prices, and availability are provided to help customers make informed purchasing decisions.
2.3 Minor variations in colour, appearance, or packaging may occur. Statutory rights relating to faulty or misdescribed products remain unaffected.
2.4 All orders are subject to product availability and acceptance.
3. Payments
3.1 Payment must be completed or authorised in accordance with the selected payment method before dispatch, unless otherwise agreed.
3.2 Available payment methods may include credit cards, debit cards, bank transfers, and other options displayed during checkout.
3.3 Customers must provide accurate payment information and be authorised to use their selected payment method.
4. Orders and Delivery
4.1 Customers should review product details, quantities, prices, and delivery information before completing an order.
4.2 Orders are normally processed within 1–3 business days after payment confirmation.
4.3 Estimated UK delivery generally takes 3–7 business days after dispatch. International delivery times may vary.
4.4 Delivery estimates are not guaranteed unless expressly stated. Nothing in these terms limits statutory delivery or consumer rights.
5. Returns and Refunds
5.1 Returns and refunds are handled in accordance with the Refund and Return Policy and applicable law.
5.2 Customers should obtain return instructions before returning products.
5.3 Nothing in these terms excludes statutory rights relating to faulty, misdescribed, or non-conforming products.
6. Intellectual Property
6.1 Website text, photographs, graphics, logos, and designs are protected by applicable intellectual property laws.
6.2 Website content may not be copied, reproduced, or distributed without appropriate permission.
7. Acceptable Use
7.1 Customers must not misuse the website, attempt unauthorised access, distribute malicious software, or engage in unlawful activities.
7.2 Access may be restricted where necessary to protect website security and prevent misuse, subject to applicable law.
8. Limitation of Liability
8.1 Nothing in these terms excludes or limits liability where doing so would be unlawful.
8.2 Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liability that cannot legally be excluded.
8.3 Customers should use scented candles and home fragrance products in accordance with the supplied instructions and safety warnings.
9. Privacy
9.1 Personal information is handled in accordance with the Privacy and Cookies Policy and applicable data protection laws.
10. Governing Law
10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Disputes are subject to the jurisdiction of the courts of England and Wales, subject to mandatory consumer protection rights.
11. Changes
11.1 These Terms and Conditions may be updated from time to time.
11.2 Revised terms will take effect as indicated in the published version, subject to applicable law.