- Introduction
1.1 We respect your privacy and are committed to protecting your personal information.
1.2 This Privacy and Cookies Policy explains how personal information may be collected, used, stored, and protected when you browse our online store, view scented candles and home fragrance products, place an order, or contact customer support.
1.3 Personal information will be processed in accordance with this policy and applicable data protection laws.
- Information We Collect
2.1 We may collect personal information such as your name, billing address, delivery address, email address, telephone number, order details, and payment-related information necessary to process purchases.
2.2 We may also collect technical information, including your IP address, browser type, device information, operating system, website usage data, and information about how you interact with product pages and website features.
2.3 Cookies and similar technologies may be used to support essential website functions, maintain shopping cart information, improve website functionality, analyse website performance, and enhance the user experience.
2.4 Where required by applicable law, non-essential cookies will only be used after the appropriate consent has been obtained.
- How We Use Your Information
3.1 To process, confirm, prepare, dispatch, and fulfil customer orders for scented candles and home fragrance products.
3.2 To communicate with customers about orders, payments, delivery arrangements, returns, refunds, and customer service enquiries.
3.3 To provide customer support and respond to questions, complaints, and requests relating to purchases and website services.
3.4 To maintain, operate, monitor, and improve the website, product information, shopping experience, and customer service processes.
3.5 To detect, prevent, and investigate suspected fraud, unauthorised transactions, security incidents, and other unlawful activities.
3.6 To maintain appropriate business records and comply with applicable legal, tax, accounting, and regulatory obligations.
3.7 To send important transactional communications relating to orders, payments, delivery arrangements, or customer accounts.
3.8 To send promotional communications only where permitted by applicable law and, where required, with the customer’s consent. Customers may opt out of marketing communications at any time using the available unsubscribe method.
- Information Sharing
4.1 We do not sell or rent personal information to third parties.
4.2 Personal information may be shared with trusted payment processors, delivery companies, fulfilment providers, website hosting providers, IT service providers, customer support providers, and other service providers where reasonably necessary to operate the website and fulfil orders.
4.3 Information may also be disclosed to courts, regulators, law enforcement agencies, or other authorised parties where required by law or necessary to establish, exercise, or defend legal claims.
4.4 Service providers receiving personal information are expected to handle it appropriately and in accordance with applicable data protection requirements.
4.5 Where personal information is transferred internationally, appropriate safeguards will be applied where required by applicable data protection law.
- Cookies
5.1 Cookies are small text files stored on a device when a website is visited. They may help the website remember preferences, maintain shopping cart functionality, and support essential website operations.
5.2 Essential cookies may be necessary for functions such as security, checkout, shopping cart management, and session continuity.
5.3 Analytics and preference cookies may be used to understand website usage and improve the browsing experience, subject to applicable consent requirements.
5.4 You can manage or disable cookies through your browser settings and, where available, the website’s cookie preference controls.
5.5 Disabling certain cookies may affect website functionality, including shopping cart, checkout, or other essential features.
- Data Security and Retention
6.1 We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or destruction.
6.2 Access to personal information is limited to authorised personnel and service providers who require it for legitimate business purposes.
6.3 Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, and compliance with legal obligations.
6.4 Although reasonable precautions are taken, no method of online transmission or electronic storage is completely secure. Absolute security cannot therefore be guaranteed.
- Your Rights
7.1 Depending on applicable law, you may have the right to request access to the personal information held about you.
7.2 You may request correction of inaccurate or incomplete personal information.
7.3 You may request deletion of personal information where the applicable legal requirements are satisfied.
7.4 You may have the right to object to certain processing activities, restrict processing, request data portability, or withdraw consent where processing is based on consent.
7.5 You may also have the right to lodge a complaint with the relevant data protection supervisory authority.
7.6 Requests concerning personal information will be reviewed and handled in accordance with applicable data protection laws.
- International Customers
8.1 Customers accessing the website from outside the United Kingdom should ensure that their use of the website complies with applicable local laws.
8.2 Where personal information is transferred across international borders, the transfer will be handled in accordance with applicable data protection requirements.
- Changes to This Policy
9.1 We may update this Privacy and Cookies Policy from time to time to reflect changes in website operations, data processing practices, or legal requirements.
9.2 Any revised policy will be published on the website, and the updated version will apply from the date of publication unless otherwise stated.
- Contact Us
10.1 If you have questions about this Privacy and Cookies Policy or wish to exercise your data protection rights, please use the customer support contact options provided in the relevant contact section of the website.