1. Return Eligibility
1.1 Customers may request a return within 30 calendar days from the date of delivery, subject to applicable consumer protection laws.
1.2 Customers must contact customer support before returning any product to obtain return instructions.
1.3 Returned products should be in substantially the same condition as received, with original packaging and supplied accessories where applicable.
2. Return Address
2.1 Approved returns should be sent to the following address after return instructions have been obtained:
28 Station Road, South Norwood,
London, England, SE25 5AG
3. Return Shipping
3.1 If a return results from a confirmed product fault or an error in the order, reasonable return shipping costs will be covered where required by applicable law.
3.2 For eligible returns due to a change of mind, customers may be responsible for return shipping costs where permitted by law.
3.3 Customers should package returned products securely to prevent damage during transportation.
4. Inspection
4.1 Returned products will be inspected upon arrival.
4.2 Refund eligibility will be assessed according to the product condition, reason for return, and applicable legal requirements.
5. Refunds
5.1 Approved refunds are normally processed within approximately 3 business days after inspection and approval.
5.2 Refunds will generally be issued using the original payment method where possible.
5.3 The time required for funds to appear in an account may vary depending on the payment provider or financial institution.
5.4 Statutory refund deadlines and consumer rights take precedence over any estimated processing times stated in this policy.
6. Damaged, Faulty, or Incorrect Products
6.1 Customers should report damaged, faulty, or incorrectly supplied products as soon as reasonably possible.
6.2 Customers may be asked to provide the order number, a description of the issue, and supporting photographs.
6.3 Appropriate remedies will be determined in accordance with the circumstances and applicable consumer protection law.
7. Contact Us
7.1 Customers must obtain return instructions before sending products back.
7.2 Please provide the order number and reason for return when submitting a return or refund request.